Secure Printing Solutions

Pull Printing Solutions
All-in-One Printing Solutions

Print Management Software Technical Support

ePaper Quick Support

Welcome to ePaper customer support. Please fill out the form on the left and one of our experienced technicians will get back to you as soon as possible. Alternatively, feel free to contact us using any of the other channels list below.

General requests or technical enquiries

Our support email address is:

Please send us an email if you have any technical queries relating to Sentinel, or you can contact us directly via LiveChat. Feel free to leave an offline message if our team is temporarily unavailable.


Existing Customers

Please contact your account manager directly, or feel free using any of the other channels listed. We also have a Quick Support module available below in cases where direct support for an exising product is required.

Please click here to download the ePaper Quick Support application; this will enable you to grant our support team temporary, secure remote access to your computer or server.

Please note: the remote session uses a temporary connection password, and may be closed at any time, at which point the password is automatically reset. For your peace of mind, ePaper can only reconnect if you provide us with the new, unique password which is generated each time the app is run.

Or contact us directly via LiveChat, or leave an offline message. You can also fill the form on the right.

Purchasing Sentinel

If you would like to purchase Sentinel and would like some more information, please see here - How to buy?

Request technical support

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LPT2USB Troubleshooting

Some new USB printers may accept data received only from the original printer driver. Upon receiving incompatible data they print nothing, unlike older generation printers that print garbled data. Please make sure that you send data compatible with the printer or that you purchase a printer that accepts the format of the data you are printing.

DOS and legacy applications often generate ASCII data. For printing ASCII data with a modern HP printer, the printer must support HP PCL, and ESC/P or ESC/P2, in addition to graphics/raster. Information on the data formats supported by a specific printer is provided in the printer specifications. The printer manufacturer's website usually lists the information under "language support." Before buying a printer that you plan to use with DOS or Windows character applications, ask for printers that support ASCII data. To test if your printer works with DOS or legacy character applications, send ASCII data to your printer, e.g., using the SpoolFile application.

Read more: LPT2USB Troubleshooting