New print jobs don't appear in the Waiting Jobs list

Symptoms: When printing from the server where Sentinel is installed, the new print jobs appears in the Sentinel web page, but when printing from other workstations using other user logins, the jobs do not appear in the Waiting Jobs screen.

Cause: When printing from other workstations to Sentinel, two actions are performed:

F and H files are created in the folder c:\Sentinel\queue.

• A process (Submitter.exe) is run on these files. The process inserts the information about these files into the database.

There are two variations for this error: either the files don’t appear in the queue folder at all, or the files appear in the queue folder but the information is not recorded in the database.

Resolution: